Service Policies

 These policies do not include Nursery products and transactions

  1. Invoices & Pricing

    1. All invoices are due upon receipt. 

    2. Please expect…

      1. Lawn mowing services to be invoiced on a weekly basis.

      2. Construction and Landscape projects to require a 20% deposit before service begins. 

        1. Upon completion of the project, an invoice will be sent and final payment is due upon receipt. 

    3. Plowing, salting and shoveling invoices to be sent per storm or on an as services are performed basis.

    4. We will email you all estimates, quotes and invoices. 

    5. Invoices can be requested to be mailed.

    6. Prices are subject to change at any time.

    7. Rock Crest Gardens, LLC will engage in specific service contracts upon request and at the discretion of Rock Crest Gardens, LLC.

  2. Payments

  1. You can find an online payment link on all emailed invoices where you can submit payment online. 

  2. We accept payment via check. Checks can be mailed to Rock Crest Gardens, PO BOX 1023, Newfields, NH, 03856.

  3. Returned payments will result in a fee.

  4. All invoices are due upon receipt. Any invoice overdue by 15 days will result in a $50.00 per 15 days late fee(s). 

    1. Invoices overdue by 60 days will be subject to a collections agency or the Small Claims Courts of New Hampshire.

  5. Clients can put a card on file which is securely kept on their account through our QuickBooks software. When a client puts a card on file with Rock Crest Gardens, LLC they are acknowledging Service Policies documents and all policies as stated in this document and agree to abide by them. 

    1. Clients can give Rock Crest Gardens, LLC permission to have us automatically charge their card on file once services are performed.

      1. Permission may be written or verbal.

    2. Clients can choose to have us contact them first before charging their card on file. Clients must opt for invoices being emailed to them if they choose this option.

      1. Rock Crest Gardens, LLC will make 2 (two) attempts to contact the client for permission to charge the card on file before having the right to charge the card without permission. The first attempt will be through an emailed Invoice through QuickBooks. The second attempt will be 2 - 4 days after the first attempt and in the form of a follow up email message or phone call. 

      2. If both attempts are unsuccessful (meaning that Rock Crest Gardens, LLC is unable to reach the client), Rock Crest Gardens, LLC reserves the right to charge the card on file for the total amount due. 

  1. Estimates & Quotes 

  1. We are happy to come out to your property and provide you with an estimate (and/or quote). There is a minimum, which equates to 1 hour of service, for this service that is due upon booking your visit appointment. This includes us traveling to your property, talking over details with you and a sketch of design for services to be performed. 

  2. Multiple visits, lengthy discussions, and larger/more detailed sketches will result in additional hourly costs.

  3. Please note that our estimates are strictly a brief guideline of the cost of services to be provided. Although we try our best to come in as close as possible to an estimate, there are a number of factors as to why an invoice total might be more then the estimated total. Please note that estimates are not contracts. 


  1. Communications


  1. In the event that you wish to request a change to your service we require that you do so 24 hours in advance and by phone call (603-235-2757 ext. 2). We try our best to accomodate all of our client’s requests but we do work off of pre-planned schedules and routes. If there is a request for service change within the 24 hours of your scheduled service, the change will be subject to a 1 hr minimum labor fee. 

  2. For returning customers, we recommend that you contact us by February to schedule spring/fall cleanups and mowing services for the upcoming season to ensure that you have first priority on our schedule. You can contact us by email or phone call.

  3. We hope that we always exceed our client’s expectations but if for some reason we seem to fall short, please contact us ASAP so we can resolve any issues. 




  1. Plowing


  1. Please note that while we aim to provide high end winter season services, we are at the discretion of mother nature. We are open 24/7 for winter season services and encourage you to call us if you are in need of plowing, salting or shoveling if we have not been over to your property yet. 

  2. Rock Crest Gardens, LLC is not liable for any turf damage caused by our services. 

  3. Clients are responsible for either putting up driveway markers themselves or hiring us to do so (minimum charge of $50.00 includes supplies and labor).

  4. Any property damages that may occur during the winter season will be addressed in the spring. Please contact us for more information. 

Thank you for being a client of Rock Crest Gardens, LLC! We are excited to be your property maintenance team!